beebet Frequently Asked Questions

beebet requires a government-issued photo ID for full account verification. Accepted documents include a National Identity Card (NID), passport, or driving licence. You may also be asked to submit a selfie alongside your ID for liveness verification. Document submission is handled securely through the account dashboard.

To reset your beebet password, go to the login page and click "Forgot Password". Enter the mobile number linked to your account and you will receive a one-time verification code via SMS. Enter the code, set a new password, and you will regain access immediately. If you no longer have access to your registered number, contact support at support@beebet.bid.

No — beebet strictly enforces a one-account-per-player policy. Opening duplicate accounts is a violation of the Terms and Conditions and may result in all accounts being suspended and any pending withdrawals being voided. If you have accidentally created two accounts, contact support immediately to merge or close the duplicate.

To permanently close your beebet account, email support@beebet.bid with the subject line "Account Closure Request" from your registered email address. Our team will process the request within 24 hours after confirming your identity. Any remaining balance will be returned to your verified payment method before closure. Note that this is different from self-exclusion, which is a responsible gaming measure.

Nagad deposits on beebet are credited almost instantly — typically within 1 to 5 minutes of a successful transaction. If your deposit has not appeared after 15 minutes, first verify the transaction was completed in your Nagad app and that you entered the correct transaction ID on beebet. If the issue persists, contact support with your Nagad transaction reference number.

The minimum deposit amount on beebet is ৳200. This applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum on standard deposits, though very large deposits may trigger an additional identity verification step in line with our KYC policy.

The minimum withdrawal amount on beebet is ৳500. Withdrawals below this threshold cannot be processed. There is no upper limit on withdrawals from fully verified accounts, though withdrawals above ৳100,000 may require additional documentation as part of our standard compliance checks.

beebet processes withdrawals to bKash and Nagad within 1 to 4 hours during normal operating hours (6:00 AM to 11:00 PM BST). Withdrawals submitted outside these hours are processed first thing the following morning. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, or other local institutions may take 1 to 3 business days.

beebet does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile banking provider — bKash, Nagad, Rocket, or Upay — may apply their own standard transaction charges. beebet has no control over third-party provider fees and recommends checking your provider's current fee schedule before transacting.

The RTP on beebet slots varies by game and provider, but most titles from providers like Pragmatic Play, NetEnt, and Microgaming carry RTP rates between 95% and 97%. Each game's individual RTP is available in its information panel before you start playing. RTP is a statistical long-term average and does not guarantee returns in any individual session.

Yes — beebet's live casino games are streamed from professional studios by certified providers including Evolution Gaming and Ezugi. All streams are encrypted using SSL technology and game outcomes are governed by the providers' independently audited random number generators. beebet does not interfere with live game outcomes in any way.

Yes — beebet is fully optimised for mobile browsers on both Android and iOS devices. The platform runs directly in your mobile browser with no app download required. All features including live casino, cricket betting, slots, deposits, and withdrawals are available on mobile. A stable internet connection is recommended for the best live dealer experience.

As a general rule, beebet requires withdrawals to be made to the same payment method used for your initial deposit. This anti-money-laundering policy ensures funds return to their source. If your original payment method is no longer available, contact support to request a review — additional verification documents will be required before an alternative method can be approved.

A wagering requirement is the number of times you must wager a bonus amount before it can be withdrawn as cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus converts to withdrawable cash. beebet lists the exact wagering multiplier for each bonus in its individual terms.

Yes — all beebet bonuses carry an expiry period, typically 7 to 30 days from the date of issue depending on the promotion. If the wagering requirement is not met within the expiry window, the bonus and any associated winnings are forfeited automatically. Always check the validity period when a bonus is credited to your account.

beebet periodically offers free spins as part of seasonal promotions, reload bonuses, and game-specific campaigns — particularly around major events such as Pohela Boishakh, Eid, and the BPL season. Free spins are credited to your account and are typically valid on selected Pragmatic Play or NetEnt slot titles. Check the current Promotions page for active offers.

Whether a beebet bonus applies to sports betting, casino games, or both depends on the specific promotion. Some bonuses are sport-specific — for example, a BPL season cricket bonus — while others apply site-wide across slots and live casino. Always read the individual bonus terms shown at the time of claiming to confirm which game categories contribute to wagering and at what rate.

beebet is an online gambling platform operating internationally and accessible to Bangladeshi players. The responsibility for understanding and complying with local laws rests with the individual player. beebet does not make claims regarding licensing from specific Bangladeshi regulatory bodies. Players are encouraged to review their local regulations before registering. beebet operates as a safe, SSL-secured platform with verified fair-play standards.

To self-exclude from beebet, contact our support team at support@beebet.bid with the subject line "Self-Exclusion Request". You can choose an exclusion period of 6 months, 1 year, 2 years, 5 years, or permanently. Once applied, your account is closed immediately, all marketing is stopped, and you cannot re-register until the period has fully elapsed. Self-exclusion is a serious commitment and cannot be reversed during the active period.

If gambling is causing financial stress, relationship difficulties, or emotional distress, act immediately by contacting beebet support at support@beebet.bid to request a deposit limit, time-out, or self-exclusion — all applied without delay. You can also seek independent support from organisations such as Gamblers Anonymous and GamCare, both of which provide free, confidential assistance accessible online to players in Bangladesh.

beebet customer support is available 24 hours a day, 7 days a week. You can reach the team via the live chat feature within your account dashboard or by emailing support@beebet.bid. For responsible gaming requests such as account limits or self-exclusion, please use the subject line "Responsible Gaming Request" so your message is prioritised by the correct team.